Payment Policy

For all our personal training, training groups, massage and nutritional services Whole Health Design requires payment in full prior to the start of the session/course.  Payment is non refundable. 

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Cancellation Policy

Cancellation of appointments for treatments & private sessions

We operate a strict 24-hour cancellation policy. For cancellations made with less than 24 hours notice or if you do not turn up for your appointment, you will be charged the full appointment/session fee. 

 

Cancellation of bookings for groups and courses

For cancellations there will be no refunds or transfers unless your place can be filled from a waiting list, in which case we will refund the fee (less a 20% admin fee).

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If during the course you are unable to attend a session and know in advance please let us know so that you can be transferred to an alternative session to make up for the missed one.  There is a time limit (the duration of your course) to being able to make up missed classes/sessions if others are available to attend.

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Once you have committed to a course or workshop, we recommend that you attend the scheduled number of sessions to get the most out of it.

 

If you need to cancel on the basis of medical grounds and are able to provide a medical certificate please let us know as soon as possible. Refunds and exchanges in these circumstances are at the discretion of Whole Health Design.